We promise your money back if your item is not delivered within the Buyer Protection period 45 Days.

You can get a refund 14 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.

How does it work?

Step 1. Contact Us

Step 2. Apply for Refund

Step 3. Get Money Back in 14 Days.

Go to your order history and select the item.

Discuss the issue with the our team and see possible solutions. If you can't come to an amicable agreement after contacting the us, simply raise a claim by opening a dispute on our website within 14 days following the delivery of your order or the end of the package receipt confirmation period (as listed in your order details).

Our Terms & Conditions 

These Terms & Conditions apply to the “Money Back Guarantee”

  1. Eligible Member: You must be a registered member of evsmarketplace.com with a valid account and have successfully made and completed a purchase of goods on evsmarketplace.com.
  2. Buyer Protection Period: the number of days which the we guarantees the Eligible Member that it would receive the goods ordered from the evsmarketplace.com.
Rules:
  • If the Eligible Member does not receive the goods within Buyer Protection Period or receives goods and/or services that are sub-standard in its view, the Eligible Member may initiate the dispute procedures as stipulated in evsmarketplace.com under “Help & support” to report this incident (“Dispute Procedures”) to evsmarketplace.com.
  • During the Dispute Procedures, evsmarketplace.com will investigate this incident considering (but not limited to) the following factors:
  1. Whether goods and/or services received by the Eligible Member are damaged, defective, or are substantially different from what has been presented or described on the product listing page;
  2. Whether the non-arrival of goods and/or services to the Eligible Member is due to factors beyond its control;
  3. Whether the non-arrival of goods and/or services to the Eligible Member is due to error or miscommunication on the part of the Eligible Member (eg providing incorrect shipping address etc); or
  4. Whether the goods and/or services are returned to the seller due to such goods and/or services not being able to clear customs.

  • evsmarketplace.com may ask the Eligible Member for relevant information, documentation, records and/or other evidence to support Eligible Member’s claim.
  • After the Dispute Procedures, evsmarketplace.com will make a determination (which is final and not subject to appeal). If the determination is in favor of the Eligible Member, subject to the terms of the Official Rules (including but not limited to the force majeure clause below), the Eligible Member will be eligible for a refund within 15 days after the completion of the Dispute Procedures. Such refund will be generally credited to the same means of payment used by the Eligible Member when placing the affected order on evsmarketplace.com, unless the parties have agreed on some other means and subject to the relevant technical constraints.

5. General Rules:
  • By participating in this Buyer Protection, you agree to be bound by these Official Rules.
  • Any fraud and/or abuse by you (as determined by the Promoter at its sole discretion) will result in forfeiture of your eligibility to this Buyer Protection and/or rights under these Official Rules.
  • evsmarketplace.com is not responsible for any late, lost, delayed, incomplete, illegible, misdirected or undeliverable entries, responses, or other correspondence, whether by e-mail or otherwise.
  • The eligibility to this Buyer Protection shall be determined by evsmarketplace.com at their sole discretion based on the Promoter’s record. 
  • evsmarketplace.com reserves the right to amend these Official Rules without prior notice. In the event of disputes, the decision of the Promoter shall be final and binding.
  • evsmarketplace.com reserves the right and absolute discretion to cancel or revoke anyone’s right to participate in this Buyer Protection.
6. Force Majeure: Under no circumstances shall evsmarketplace.com be held liable to the Eligible Member for this Buyer Protection or any rights under these Official Rules due to or resulting directly or indirectly from acts of nature, forces or causes beyond the reasonable control of evsmarketplace.com or including without limitation, Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, or non-performance of third parties or any suspension or disruption of transportation or business operation (including but not limited to delays or disruption of the resumption of work or operation ordered by any government agency) in the event of a national or regional spread of epidemic or pandemic.

7. Conflict of Terms and Conditions:
  • In case of any discrepancy in the content between the English and other non-English language versions of these Official Rules, the English version shall prevail.
  • In the event that any of the terms under these Official Rules conflict with rules and/or any such related information displayed elsewhere on evsmarketplace.com, the terms under these Official Rules shall prevail. The evsmarketplace.com Transaction Services Agreement shall prevail and complement these Rules.

8. Disclaimer: TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE PROMOTER BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF USE, DATA, BUSINESS OR PROFITS) ARISING OUT OF OR IN CONNECTION WITH YOUR PARTICIPATION IN THIS BUYER PROTECTION, WHETHER SUCH LIABILITY ARISES FROM ANY CLAIM BASED UPON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, AND WHETHER OR NOT SPONSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.

9. Disputes: You acknowledge and agree that the Promoter or any of its affiliates shall not be responsible, and shall have no liability to the Eligible Member or anyone else for any dispute or claim that arises out of your participation in this Buyer Protection.

    For EU Consumers

    RIGHT OF CANCELLATION AND RETURN

    In the EU, you are generally entitled to cancel your order to the seller within 14 days from the day on which you (or a third party indicated by you, other than the carrier) received the goods purchased, or from the day of the conclusion of the contract, in the case of services or digital content not supplied in a tangible medium (e.g. CD or DVD).

    You are entitled to receive a refund for the price paid for the products.

    However, if when placing the order you chose a method of shipping more expensive than the cheapest offered, we may not required to reimburse any relevant supplementary costs.

    You must bear the cost of returning the purchased products to the seller, unless this cost was not raised before you placed the order or if the seller has offered to bear such cost.

    This right of cancellation does not apply to:

    • The supply of goods or services for which the price is dependent on fluctuations in the financial market, which cannot be controlled by the seller and which may occur within the withdrawal period;
    • The supply of goods made to the buyer’s specifications or otherwise clearly personalized;
    • The supply of goods which are liable to deteriorate or expire rapidly;
    • The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons(Lingerie, Swimwear etc) and were unsealed after delivery;
    • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
    • The supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the actual value of which is dependent on fluctuations in the market, which cannot be controlled by the seller;
    • The supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;
    • The supply of a newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications;
    • The provision of accommodation other than for residential purpose, the transport of goods, car rental services, catering or other services related to leisure activities if the contract provides for a specific date or period of performance;
    • The supply of digital content which is not supplied on a tangible medium if the performance has begun with the buyer’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal.

    Please note that you must return each item without undue delay and in any event not later than 14 days from the day on which you communicate your decision to cancel the order. You will be liable, and not entitled to refund, for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods, unless you were not informed of your right to cancel the order before placing it.

    Please note the above is general information for reference purposes only, is not exhaustive and does not constitute legal advice.